Useful CRM Tips

Useful CRM Tips...

Wednesday, April 10, 2013

Lync Integration with CRM 2011

Below are the steps to follow to integrate Lync with CRM 2011:

1) Navigate to Settings->Administration->System Settings. In General tab of System Settings.
Go to the Set the IM presence options and click yes  to enable presence for the system, and click OK button as shown below



2) To check whether the LYNC is integrated or not with the system , navigate to Settings->Administration -> Users and search for any users and see the LYNC Options available with the user.

Note:  For the Verification of Lync Integration check the following : 
1) LYNC client version should be installed on user’s machine.
2) LYNC activities can be performed for the Users those are in Active Directory
    only.